On the Request Access tab, enter the SI and if desired enter a note to the approver.Ģ.1.1.1 Working with Large Numbers of SIs On the My Account page, click Request Access. (Not applicable to all customers).Ĭontact your local Oracle Support sales representative, available at the following URL: Refer to your support renewal quote letter which includes a list of SIs.Ĭontact your Support Delivery Manager. On the My Account page, if you have any SIs in your profile, click View in the Administrator column to view the CUA details. Select My Account from the menu that appears when you select your username in the top right corner of the My Oracle Support screen.įor hardware SIs, on the My Account Page, click Request Access, select Find a Support Identifier, enter the serial number and organization, then click Search.Ĭontact your CUA. Doing this sends a message to the CUA assigned within your company who will review and approve or deny the request. On the My Account page, you can request that SIs to be added to or removed from your user profile. The request, including an optional message from you, is sent to the CUA. The first time that you sign in to My Oracle Support, you are prompted to enter an SI to which you want access. In the box that appears, select Support Identifier Expiration Warnings, then click Reset.Īn SI is used to register for My Oracle Support and, if permitted by the service level, it can also be used to log service requests through My Oracle Support or by phone. If you want to suppress the expiration message, go to the Personalization page on the Settings tab then click Messages and Warnings in the Reset Customization section.
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